Refund and Return Policy for Stixsopic

Effective Date: November 29, 2024

At Stixsopic, we are committed to providing our customers with the highest quality premium food products. If you are not completely satisfied with your purchase, we are here to assist you. Please read our Refund and Return Policy below.

1. Returns

  • Eligibility: We accept returns on items that are damaged, defective, or incorrect within 30 days of delivery. To qualify for a return, the product must be unused, unopened, and in its original packaging.
  • Non-returnable Items: Due to the nature of our products, we cannot accept returns on perishable food items unless they are damaged or defective.

2. Refunds

  • Refund Process: If your return is approved, a refund will be issued to your original payment method. You will be notified via email once your refund has been processed.
  • Timeframe: Refunds typically take 5–7 business days to process, depending on your payment provider.

3. Exchanges

  • Exchange Requests: If you received a damaged or defective item, we will be happy to send you a replacement. Please contact us within 30 days of receiving your order for assistance with exchanges.

4. How to Initiate a Return or Refund

  • Contact our customer service team at info@stixsopic.com or call (360) 832-6917 to initiate a return or refund.
  • Provide your order number, details about the product, and the reason for the return.
  • Once your request is received, we will send you instructions on how to return the product.

5. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for return shipping costs, except in cases where the item is defective or incorrect.
  • Shipping Labels: If the return is due to an error on our part (e.g., incorrect or damaged product), we will provide a prepaid shipping label.

6. Order Cancellations

  • Before Shipping: If you wish to cancel your order before it has shipped, please contact us immediately. We will do our best to accommodate your request.
  • After Shipping: Once the order has been shipped, it cannot be canceled, and you will need to follow the return process outlined above.

7. Contact Us

If you have any questions or concerns about your order, or if you need to initiate a return, refund, or exchange, please don’t hesitate to contact us:

Stixsopic
Email: info@stixsopic.com
Phone: (360) 832-6917
Address: 875 Two Creeks Dr N, Eatonville, Washington