Sales Policy for Stixsopic

Effective Date: November 29, 2024

At Stixsopic, we aim to provide the highest quality premium food products to our customers. By placing an order with us, you agree to the following sales terms and conditions.

1. Ordering Process

  • Placing an Order: You can place an order for products directly through our website, stixsopic.com. Once you select the items you wish to purchase and complete the checkout process, your order will be processed.
  • Order Confirmation: After placing an order, you will receive an order confirmation email with details about your purchase. This confirmation does not constitute acceptance of the order, and we reserve the right to cancel or refuse any order at our discretion.

2. Pricing and Payment

  • Pricing: All prices are listed in US Dollars (USD) and are subject to change without notice. Taxes, shipping, and handling fees are calculated at checkout.
  • Payment Methods: We accept payments through major credit cards, debit cards, and other secure online payment methods as provided on our checkout page. Your payment will be processed securely.

3. Shipping and Delivery

  • Shipping: We offer shipping to most locations within the United States. Orders are processed and shipped within 1-2 business days, subject to product availability.
  • Shipping Costs: Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
  • Delivery Times: Delivery times vary depending on the shipping method selected and the destination. Estimated delivery times will be provided at checkout.

4. Product Availability

  • Stock Levels: We strive to ensure that all products listed on our website are in stock. However, product availability may change due to high demand or supply chain issues. If an item is out of stock, we will notify you and either offer a backorder, suggest a similar product, or provide a full refund.
  • Substitutions: In the event that a product you ordered is unavailable, we will contact you to discuss alternatives or offer a refund.

5. Returns and Refunds

  • Return Policy: If you are not satisfied with your purchase or if there is an issue with your order (e.g., damaged or incorrect items), please refer to our Refund and Return Policy for information on how to return your product and request a refund or exchange.

6. Cancellations

  • Before Shipment: If you wish to cancel an order before it has been shipped, please contact us immediately at info@stixsopic.com or call (360) 832-6917. We will make every effort to cancel your order.
  • After Shipment: Once the order has shipped, we cannot cancel the order. If you wish to return the item, please refer to our Refund and Return Policy.

7. Customer Responsibilities

  • Accuracy of Information: It is your responsibility to ensure that all information provided during the checkout process (such as shipping address, email, and payment details) is accurate. We are not responsible for issues arising from incorrect information provided by the customer.
  • Age Requirement: You must be at least 18 years old to make a purchase from Stixsopic.

8. Promotions and Discounts

  • Coupons and Discounts: From time to time, we may offer promotional discounts, coupons, or special offers. These offers are subject to the terms and conditions provided at the time of the promotion and cannot be combined with other offers unless specified.

9. Limitation of Liability

  • Liability: Stixsopic is not liable for any damages arising from the use of our products or services, including but not limited to any direct, indirect, incidental, or consequential damages.

10. Changes to Our Sales Policy

We reserve the right to update or change this Sales Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this Sales Policy periodically to stay informed about any changes.

11. Contact Us

If you have any questions or concerns regarding our Sales Policy, or if you need assistance with your order, please contact us at:

Stixsopic
Email: info@stixsopic.com
Phone: (360) 832-6917
Address: 875 Two Creeks Dr N, Eatonville, Washington